Article 4 of the EU AI Act requires any organisation deploying or operating AI systems to “take measures to support the development of AI literacy” among the staff working with those systems. This obligation applies to providers and deployers alike, and it has applied since 2 February 2025. The wording was softened by the June 2026 digital omnibus agreement, from ensuring a sufficient level to supporting development, but the obligation is still live.
AI literacy is not defined as a fixed exam or certification. It means employees understand the capabilities and limitations of the AI systems they use, the risks of misuse, and how to apply sound judgment when AI informs a decision. For a quality technician using an AI inspection tool, it means knowing what the tool can get wrong and when to override it. For a manager, it includes understanding the risks of AI-assisted decisions in their team.
According to ERT and McKinsey, 42% of Europeans currently lack sufficient digital skills. The baseline for documented AI literacy in a regulated operating context is considerably higher than general digital skills, and closing that gap is already your organisation's legal obligation.
The Act does not prescribe how literacy must be documented. The expectation is that organisations can demonstrate, if audited, that relevant personnel have received appropriate instruction and understand their responsibilities.